Monday, July 03, 2006

Tech Suppport Nightmare!!!!!

This was not the day for me to be calling tech support- I should have been basking in the sun, on the deck, in our new patio furniture (sans cushions) , but where have I been for the past 3 hours----- on the phone-- TD tech support- haven't been able to access my online banking profile for a few days---- which is actually in Frank's name, so they wouldn't speak to me about the problem until Frank answered questions--- questions which of course he can't answer because he doesn't do the computer stuff---I DO !!!! So as I'm trying to whisper the answers to the questions he is repeating, they tell him, "Sir, you have to answer these questions without help!" So he replied. "Well Ask me questions I can answer!!!" Now you know Frank has a slight memory problem, and an even greater phobia of computers-he tried to get them to authorize his wife to speak on his behalf, but , no, the answers had to come from HIM !!! ^*&)*^*&( Did they think we had the real Frank Amon in bondage trying to get his bank information - all they had to do was check out our balance, and realize we would not be on anyone's list of targets--- We talked to 7 different so called specialists, put in waiting lines on hold listening to elevator music, and were even hung up on!!! One guy, said , "Why don't you wait a day before calling back?" To which I replied. '"Why? Is that your day off!" Finally, a few minutes ago, the last guy, Tony, solved the problem- don't ask me how- Remember, I'm already grouchy--grouchy, irritable,annoyed, hypersensitive , trying to cope with nicotine withdrawal, and Frank and I have to spend 3 hours in close proximity trying to deal with financial and computer problems--- a tech support person's worst nightmare!!!!!!!
P>S> It is now 6:00 pm and Frank has not returned home from work--- hmmm- he's usually home by 4:30----now why ever would he not want to come home to moi???

10 Comments:

Blogger Mandy said...

Sounds frustrating . I hate calling tech support !

July 03, 2006 5:28 PM  
Blogger NanNan said...

You got the picture, teahound--- divorce is looming !!!

July 03, 2006 5:53 PM  
Blogger kicking-and-singing said...

I can just see you now...I feel bad that you got stuck wiht such idiots, Hang in there..thought you and uncle Frank agreed not to talk for a couple of days

July 03, 2006 7:52 PM  
Blogger Fireguy said...

Wow - sounds like a battle. Tony to the rescue, anyway. That whole scenario sounds like fodder for a romantic comedy...
Probably wasn't funny to you guys at the time though.

July 03, 2006 8:37 PM  
Blogger NanNan said...

No fireguy, and definately not romantic!!!! But he is home now, watching tv in separate rooms---

July 03, 2006 8:58 PM  
Blogger Tymber said...

Hi you. Thought I should check out your blog since you've been faithfully following my new blog and was I ever floored to realize you are Chris' mom. Chris was funny, sweet, independent and never a follower. I hope I haven't hurt you with these words, only wanted to share that he touched my life and the life of my cousin Dustan in a positive way and he will always be remembered.

July 03, 2006 9:18 PM  
Blogger NanNan said...

Wow- Tymber- it NEVER hurts me to hear about Chris, and thank you so much for your kind words- I crave for moments like this- to be touched by him again- it would only hurt to think of him as being forgotten- How did he know Durstan? Thanks for sharing that info- I am only now beginning to know him- couldn't get past my own barriers--- and am grateful to hear that he touched your life in a positive way- it helps me!!

July 03, 2006 9:41 PM  
Anonymous Anonymous said...

Three hrs. dealing with press this, go there, hold please,and no smokes, stupid questions, man I've got to get back to work, got to stay and answer stupid questions, no smokes.
Oh my goodness me finaly done ,get back to work, way behind, read E-mail: Hay Frank you know that box of refridgerated samples that were to be picked up last thursday? Well it is still here at the front desk(no smokes after three hrs talking to tecks) OH MY OH MY.
Get the sopping pkg, samples ruined NO SMOKES. One hr trip to Y Camp for new samples ,pick up ice repackage samples Call shuttle service to get them delivered tomorrow morning. One Hr. trip back, package to the shuttle guy put package in his hand.
Sue I wonder why I only got back by 6:00. Love you Girl.This is my life (NO SMOkes)

Frank

July 03, 2006 10:19 PM  
Blogger Tuffysmom said...

I love that line - "Why, is that your day off?" Hahahahaha - Man, don't mess with Sue when there are no smokes. And I see that Frank is communicating with you through the blog...very good idea - possibly no divorce in near future. Keep it up...and good luck.
Love you, Sis.

July 04, 2006 9:57 AM  
Blogger Tymber said...

Hey girl :)

Dustan and I were both in school with Chris. He was so unique and the first day I ever talked to him was about his guitar. He never went far without it. I have some pictures around here some place from a couple of parties I'll scan and send you. Your mothering skills were very apparent in him. He was an amazing man.

July 06, 2006 8:46 PM  

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